Get in touch
Call us
Call 0344 824 8888.
Lines are open Monday to Friday from 08.30am to 6pm, and Saturday from 9am to 1pm.
If you need to use a textphone, call using Text Relay. Call 18001 followed by 0344 824 8888.
Help and support in other languages
We can arrange an interpreter to help you speak to our customer service team if you’d feel more comfortable.
Call us on 0344 824 888, and tell us which language you'd prefer.
Write to us
You can write to us:
Black Horse Finance
Customer Services
St William House
Cardiff
CF10 5BH
Please include a contact number in your letter so we can call you if we need to.
Calls cost no more than a UK national rate call to 01 or 02 telephone numbers and will count towards inclusive UK call minutes provided in telephone and mobile contracts.
Calls may be recorded or monitored to help us improve our service.
Support when you need it most
Money worries
Been made redundant, or worried about your financial situation? We can help talk through your options.
Support with managing your money and staying in control
The Lloyds Bank Academy has a wide range of free learning to equip you with the financial and digital skills that can help you manage your money.
Bereavement
Suffered a bereavement and need to know what to do next?
We're here to help.
Get help and support
Get answers to common questions in our help centre.