Accessibility
We're committed to providing a website that is accessible to all of our customers.
Accessibility guidelines
We work towards AA level of the internationally-recognised Web Content Accessibility Guidelines 2.2.
Web standards and technologies
Our website is built using W3C standards for HTML and CSS.
Some of our documents are PDFs, we will tell you where this is the case.
Certain areas of the website might need to use JavaScript. If you don't have JavaScript enabled, you will be prompted to switch it on when you need it.
Easy read guide to statements
If you need support with the words used in your statement, take a look at our Easy Guide List of Terms (PDF, 3MB).
If you’d like a printed copy of the document sent to you in the post, please call us on 0344 824 8888 (lines are open Monday to Friday 8:30am – 6pm, Saturday 9am – 1pm)
AbilityNet
If you have problems using a computer because of a disability or impairment then we recommend that you visit the My Computer My Way website. This can help in making your computer, phone or tablet easier to use.
AbilityNet also provide a free service to individuals with disabilities to assess their computing needs (call them on 0300 180 0028 for more information).
Browser settings and upgrades
If you are using an older browser, some sections of the site might not work or display properly. It's important to keep your browser up-to-date for the best possible experience using our website.
For support in updating or using your browser, visit these links:
Safari (Apple devices only)