Help and support
Help with your agreement, payments or complaints
Your agreement
Find answers to any of your agreement questions.
Payments help
Got questions about your payments, or how to make one?
Complaints
Sometimes things go wrong. We want to put things right as quickly as possible.
Help with your online account
Log in help
Get help with logging in to your online account.
Help setting up an account
Get support setting up your online account.
Manage your account
Need to change something in your account?
Support when you need it most
Money worries
Been made redundant, or worried about your financial situation? We can help talk through your options.
Bereavement
Suffered a bereavement and need to know what to do next?
We're here to help.
What to do after a bereavement
Easy read guide to your statement
Support to understand your statement. If you need a printed version, call 0344 824 8888. We're open 8.30am to 6pm, Monday to Friday and 9am to 1pm on Saturday.
View the statement guide (PDF, 3MB)
Lots of customers ask
-
To get a settlement amount, log in to your online account and click 'Payments' on your screen. You can then follow the instructions to get a settlement amount. Learn more in our Make a payments FAQs.
If you need further help and support, please get in touch. -
To change your payment day, please log in to your online account. On the homepage you will find a link to 'Change payment day'. You can then follow the on-screen instructions on how to do this.
To learn more about what happens when you change your payment day, please see the Managing your account FAQs. -
To make a payment, log in to your online account and click 'Payments' on the menu. You can then follow the instructions to make a payment. For other ways to pay, including setting up a Direct Debit, visit our Make a payments FAQs.
-
If your monthly payment is late or you miss a payment, we will write to you explaining your options and information about any late payment interest, fees and charges that may apply. You can also find information about fees and charges in your copy of your agreement.
If you’re experiencing money worries, it’s important you get help and support as soon as possible. We have a dedicated service to help you as well as information on third parties who can provide support.
Still need help?
If you can't find the help you need, you can contact our team.