Money ​​​​​​​worries

We’d really like to talk to you so that we understand the best way to help and support you. When we speak, we can look at your financial situation and any solutions available based on what you can afford.

We may be able to agree a repayment plan to help you to keep the vehicle. The help we can offer depends on your situation and what stage you’re at in your agreement. We’d need to assess your financial commitments to make sure any payment plan is affordable to you.

You can set up a Direct Debit if you don’t already have one. You can do this online by logging in or creating an account, then go to the payments page and click Manage my Direct Debit.

Sometimes it can be difficult if your salary date doesn’t match your loan payment date. If you haven’t already changed this, you may be able to do this online by logging in or creating an account then go to the payments page and click Manage my Direct Debit.  You may need to pay an extra amount to cover the interest we’ll charge you for between your old and new payment date. We’ll add this to your agreement. If you’d like this explained in more detail, please visit make a payment FAQs.

If you’d rather see if we can change this for you, or you’ve already changed your payment date, you can still contact us to discuss other options.

If you get paid weekly, you could set up a standing order with your bank to make payments more manageable:

• Payee Name: Blackhorse Ltd
• Sort code: 30-15-99
• Account number: 00024553 

You’ll need to make sure that your weekly payments cover the full payment amount you’ve agreed to pay us. It must also reach us by your monthly due date.

Our online tool may be a useful way to help you understand your income and outgoings. Why not have a go at completing the online form first, so you’re able to tell us about your income and spending. It’s likely to save you more time when you call and help us to find the best support for you. 

Log in or create an account, go to the ‘Help centre’ and then ‘Money worries’. 

If you don’t want to use the online form and would prefer to call us, then it will help if you can make sure you’ve got the following to hand:

• Your agreement number or registration number for your vehicle
• How much money you have coming in each month
• How much money you spend each month
• What you pay to others
• A pen and paper to jot things down

When you’re ready, please call us for free on 0800 151 2454. Tell us you’re calling about 'financial assistance', so we can talk through your options together. If you have completed the form, let us know so we can discuss this with you. 

We’re here from 8.30am to 7pm Monday to Friday and 9am to 1pm Saturdays. Calls are free from UK landlines and mobile phones. For textphone, use Relay UK for free by dialling 18001 then 0800 151 2454.

If you do, you could think about part exchanging your current vehicle for one that is more affordable. This would mean you’d need a new finance agreement that would be subject to credit and affordability checks.

Your dealer can help you choose a new vehicle and settle your current agreement directly with us. You'll need to ask for a settlement amount first:

• Log in or create an account  and select ‘Get a settlement amount’. We’ll email you your settlement amount and you can choose to have a copy sent to someone else, such as your dealer.
• Call us on 0344 824 8888 and use our automated system to get the amount or choose to speak with an advisor.

If your dealer is paying us directly, please ask them to let you know when they’ve done this. Remember, you’re responsible for the vehicle until the total amount is paid.

You also have the option to hand the vehicle back and end your agreement early. You can find out more about this in our agreement FAQs under the “Can I end my agreement early?” section.