Bereavement
We're sorry you've suffered a loss. Our bereavement specialists can help you.
What to do when someone passes away
Firstly, please call us on 0800 302 9108 to let us know the person has died.
Our dedicated bereavement specialists are here Monday to Friday, 9am to 5pm.
What happens with the vehicle?
What happens with the vehicle will be decided by the executors of the will, or legal next of kin.
There are 3 options to choose from:
1. Return the vehicle to us
We'll need to collect the vehicle from your chosen location. Please call us on 0800 302 9108 to arrange collection.
There may be outstanding finance. We'll need to know if this can be covered by the estate.
2. Pay the outstanding balance to buy the vehicle
If you want to buy the vehicle, call us on 0800 302 9108 and we’ll send you a closing statement. This will show how much is outstanding and what you need to do next. The vehicle will become part of the estate.
3. Keep the vehicle and continue paying the finance
Call us on 0800 302 9108 if you want to keep the vehicle and we'll run through the options.
Still need help?
Call the bereavement team. They're available Monday to Friday, 9am to 5pm.